Many people purchase second-hand computers on eBay, Craigslist, or from a private seller and if the device has any time left on its warranty, they most definitely should take advantage of it in case something malfunctions; you’re always taking a gamble when buying second hand electronics.
However, it can be a difficult process to transfer the warranty in your name if you are unaware of the options that are available to you, so here are the steps to make it happen as far as Dell products are concerned.
First, navigate to Dell’s Transfer Warranty page (international users should go here) and click the Automatically detect my service tag button (Note that this only works in Internet Explorer and not in Firefox or Chrome). After doing this the following screen will appear, click “Yes”.
If you do not use IE you will have to manually type in your Service Tag and Express Service Code number, these can be found on the bottom of a Dell laptop. In the next section, under Previous Owner, if you know the owners name then type that in but if you don’t (as is often the case) then just type “No Information” in both the first and last name and zip code fields.
Now, after clicking continue you arrive at the New Owner Information (that’s you!). Enter in as much information about yourself as you can and hit Continue. The last page you simply confirm and submit the transfer and the warranty should now be in your name!
Some customers have found that it works best if you actually have the site “validate” your service tag. If this fails, you might have to manually enter the express service code, which is located next to the 7 digit service tag. If the transfer is instant, it will confirm this on the last page after you hit submit; however, some users have reported that even if it tells you the tag has been successfully transferred, the submission might take a few days to process. If you don’t get an email confirmation within 7-days, you might want to call Dell to make sure the warranty has been transferred to your name. A representative can do this simply by using the Service Tag number as a lookup.
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